Your Order
The items you have ordered through us will be despatched to you by courier delivery. You will be sent an email confirmation which will detail your full order and allow you to track your delivery.

Payment
We accept payment via Debit card, Visa or Mastercard. Please ensure that your billing address matches the address your bank holds exactly or we will be unable to verify your card and your order will not be fulfilled.

Cancelling your order
If you change your mind and want to cancel your order, please email at letstalk@gmwhiskyco.com as soon as you can but please note we can only cancel your order before it has been dispatched from our warehouse.

If we are unable to stop the order, then you should refuse to accept the order when it arrives. The courier will then return it to us. As soon as we receive the goods back to our warehouse, we will refund you for the cost of the items. We reserve the right to charge £10 to cover the cost of our delivery. The items must be received back to us in perfect, unopened condition.

Delivery
As soon as you order we're on to it! Naturally when you order you want your item(s) as soon as possible. On average 90% of orders arrive within 48 hours. We do recommend however allowing up to 3-5 working days for your order to arrive.

Returns
We want you to be happy with the items you receive from us. However, if you make a purchase from us that you are unhappy with, you have 7 days, from receipt of cancelled goods, to notify us that you wish to cancel your order for any valid reason or exchange an item. You will need to return the items in the original packaging, use a ‘signed for’ delivery method and obtain proof of postage.

We will process a refund of your order payment directly to your payment debit or credit card within 30 days at the very latest. We do reserve the right to charge you £10 to cover the cost of getting the products to you on your original order.

Any Other Questions

For a full copy of our Terms & Conditions, click here, otherwise please get in touch by e-mailing us at letstalk@gmwhiskyco.com.