We use Royal Mail service for all orders where the customer has opted for free delivery within Mainland UK; this is an un-tracked/ non signature service and Royal Mail terms and conditions apply. We will provide a certificate of posting for the item(s) on request. Standard Delivery usually takes 3 - 5 working days.
If courier delivery is selected, this service is fully tracked and you will receive an email or sms text when the item(s) are shipped and delivered. If you order Next (working) Day Delivery after 3pm Friday or at the weekend, it will be delivered on Monday. If you are not in when delivery is made a card will be left with contact details for you to arrange another delivery. Should these delivery attempts fail, the goods will returned to us and a full credit for the product will be issued to your account, minus the delivery charge.
All goods require a signature from an adult who is over the age of 18. We will not deliver alcohol to anyone under the age of 18.
Please note, due to strict regulations we are no longer able to deliver to:
- USA (alcohol restricted only, merchandise and glassware are OK!) Please note that we are NOT able to ship to APO/FPO addresses.
VAT and Customs charges
As these orders are paid for in the UK, VAT is payable on all online shop orders regardless of the final destination country. We keep all international surcharges to a minimum where possible, but this charge is not something we have the ability to waiver.
Orders (including gifts) may be subject to unexpected local taxes / customs charges. Customers are responsible for these costs and should ensure they are happy to pay them prior to ordering. If you later decide to reject the goods, when a customs charge is applicable, we reserve the right to deduct shipping and any other costs incurred prior to processing any refund.
These terms and conditions do not affect your statutory rights.
Returns, Refunds & Cancellations
For our full returns, refunds and collections information please see our Returns Information Page.